Cold Cup
Details
Stay refreshed in style with our personalised cold cups. Designed for everyday use, they keep your drinks cool while adding a splash of personality. Choose from a range of colours and customise with a name, message or design to make it truly yours.
Perfect for summer outings, gym sessions, workdays or thoughtful gifting – a fun, practical accessory you’ll reach for again and again.
Materials + Care
We prioritize quality in selecting the materials for our items, choosing premium fabrics and finishings that ensure durability, comfort, and timeless appeal.
Shipping + Returns
We strive to process and ship all orders in a timely manner, working diligently to ensure that your items are on their way to you as soon as possible.
- General
- Production
- Shipping & Delivery
- Returns
Do you offer more colour options than displayed?
⌃If you would like to explore more colour options than you see available, please contact our team at hello@mirroredmemories.co.uk
I have a special request - what do I do?
⌃For questions or special requests (including rush orders), please contact:
Are your designs accurate?
⌃Colours, finishes, and sizing may vary slightly due to screen differences, materials, and handmade processes.
All creative designs, artwork, and branded concepts remain the intellectual property of Mirrored Memories unless agreed otherwise.
What is your standard production time?
⌃Orders are typically produced within 3–5 working days.
How quickly can you process urgent orders?
⌃Urgent orders may be available within 24–48 hours, depending on the product and order size. A surcharge may apply.
What is your UK delivery time?
⌃UK mainland delivery takes 1–3 working days after dispatch. International delivery times vary.
What happens if my item is delayed?
⌃We are not liable for courier delays, customs clearance, or factors beyond our control.
My delivery information is incorrect
⌃Customer Responsibility: Please ensure all delivery information is accurate. We cannot accept liability for parcels delivered to an incorrect address provided at checkout.
What is your return policy?
⌃Personalised & Custom Items: As our products are made-to-order and personalised, returns and refunds are not accepted unless the item is faulty, damaged, or an error has been made by us.
Non-Personalised Items: May be returned within 14 days of receipt in original condition and packaging. Customers are responsible for return postage.
Is your item damaged and/or faulty?
⌃Damaged/Faulty Items: Must be reported within 48 hours of delivery with supporting photos. We will arrange a replacement or refund.
How quickly are refunds processed?
⌃Refunds (where applicable) are processed within 7–10 business days.
Will you refund a cancellation?
⌃Orders or bookings cancelled once production has started are non-refundable.
