Terms of service
Our Terms and Conditions
Welcome to Mirrored Memories! These Terms and Conditions outline the rules and regulations for the use of our services. By placing an order with us, you are agreeing to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our services.
Definitions
- Company: Refers to Mirrored Memories, the provider of the personalisation services.
- Customer: Refers to the individual or entity placing an order with the Company.
- Product: Refers to the personalised items offered by the Company.
Ordering Process
- Company: Refers to Mirrored Memories, the provider of the personalisation services.
- Customer: Refers to the individual or entity placing an order with the Company.
- Product: Refers to the personalised items offered by the Company.
Ordering Process
- Product Selection: Customers can browse and select Products available on our website or through direct communication.
- Personalisation Details: It is the customer’s responsibility to provide accurate personalisation details. The Company is not liable for errors resulting from incorrect information provided by the Customer.
- Order Confirmation: Upon placing an order, the Customer will receive an order confirmation via email. This confirmation does not signify our acceptance of your order but is an acknowledgment of receipt.
Payment Terms
- Pricing: All prices are listed in the local currency and are subject to change without notice. Prices include applicable taxes unless stated otherwise.
- Payment Methods: We accept payments via credit card, debit card, and other specified payment methods at the time of order.
- Payment Security: Our payment processing system adheres to industry standards to
ensure the security of your payment information.
Delivery and Shipping
- Shipping Costs: Shipping costs are calculated at the time of purchase and are the Customer’s responsibility.
- Delivery Timeframe: Estimated delivery times are provided at checkout and may vary based on location and availability.
- Risk of Loss: The risk of loss for products passes to the Customer upon delivery by the carrier.
Returns and Refunds
- Return Policy: Due to the personalized nature of our products, returns are only accepted if the product arrives damaged or with errors attributable to the Company.
- Refund Process: In the case of a valid return, refunds will be processed within a reasonable timeframe to the original payment method.
Intellectual Property
- Ownership: All content, designs, and intellectual property associated with our products and services remain the property of the Company.
- Usage: Customers are granted a limited license to use the products for personal, non commercial purposes only.
Limitation of Liability
- Disclaimer: The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
- Maximum Liability: The maximum liability of the Company to any Customer shall not exceed the amount paid by the Customer for the product in question.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where the Company operates.
Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Customers are encouraged to review these terms periodically for any changes.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: hello@mirroredmemories.fixed-staging.co.uk
- Phone: 07777 522 916
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